Employee experience is one of the main factors that play an essential role in organizational success. Moreover, it works like a charm and increases corporate profitability. But many companies don’t focus on employee experience though it plays a fundamental role. The world is changing fast, and technologies are becoming so popular. So, in simple words, it has become a new imperative for HR professionals all over the world. However, if you want to understand the concept, read this guide.
What is employee experience? A breakdown of the definition:
Employee experience combines different activities to form an employee’s life cycle. However, the life cycle starts when an employee starts a new job and continues until the last working day. Different stages combine and help form an organization’s employee life cycle.
Recruitment is the first stage when an employee starts knowing about the organization. However, at this level, the workers know about the culture and establish trust with colleagues and management. Moreover, moving forward toward the second stage, the candidate starts a career in the company. Later, the employee started contributing to the company’s growth and slowly became part of the organization. In simple terms, we can say all employees come together and form organizational culture. The working place helps people to develop work relationships, form growth chances, improve learning, and impact the overall experience on a larger scale. In addition to this, the last EXIT stage is the last one that remains until the employee leaves the organization.
Pillars of the employee experience:
There are many high-income skills, but nothing can beat the employee experience. Apart from this, the HR department can make it even better by taking the help of advanced methods and techniques. So, here are the main pillars that play the leading role in improving employee experience:
|Meaningful work||Hands-on management||Productive management|
|Growth opportunities||Trust in top-tier leadership||Health & wellbeing|
It’s like a journey that an employee decides to take with your organization. However, it includes all an employee’s interactions with the company before, during, and after completing a tenure.
Ways to protect the backbone of an organization: Improve employee experience:
According to a study, more than 80% of top executives consider employee experience a leading factor when hiring people. Apart from this, highly experienced employees have these advantages over others who are inexperienced:
- Highly skilled workers have 28% more productivity
- They have 37% less turnover
- 142% high employer net promoter score
- 46% organizational solid commitment
- And 59% more job satisfaction
So, if employees have all these, no one can stop them from going forward. Employee health and well-being are other crucial factors to improve the overall experience. Moreover, here are the following ways to improve an organization’s working experience.
It is one of the best things the HR department can do in the organization. So, nothing can beat perfectionism when you approach something from an improvement perspective. However, if an organization develops empathy, it helps to understand the perspective of other people. So, here are the following tips that will allow management to improve compassion and empathy:
- Try to remain authentic and take extra steps to feel comfortable with the employees.
- Apart from this, it’s always helpful if you can add a personal touch to the working experience. For instance, you can consistently improve communication by giving a personal touch and praising achievements.
- In addition to this, it’s crucial to make time to connect with the employees on a personal level. This way, the employees will feel more involved and appreciated for their tasks.
These small yet constructive tips make a huge difference and improve the employee experience. Above all, it’s crucial to maintain boundaries, whether these are personal or professional. So, draw a healthy line between work and personal life as it’s the best way to keep a work-life balance.
Try to improve engagement:
If a company wants to increase profit, then improve employee engagement. In this way, people will feel more involved in the work. But it’s vital to learn the difference between employee engagement and employee experience. Here are the key points that define the difference:
|Employee experience||Employee engagement|
|Input on the employee’s part||The output that comes after performing a specific role|
|Focuses on the workers as an individual||It’s about the workplace & employee productivity|
|It’s a bottom-up concept||It’s a top-down philosophy|
|It involves everything that an employee goes through at work.||It’s about valuing employees that keep them motivated for the long run.|
A good organization and the HR department is the one that understands all needs of an employee. But if you want to improve the employee experience, then focus on using the right tools, technology, and work environment.
Improve internal communication:
Communication is the crucial thing that works like a charm in all fields of life. However, the theory is the same if you want to improve the employee experience. It puffs a sense of community, and you can encourage employees to work together to achieve a common goal. As a result, it helps to improve the understanding of purpose and productivity, and employees become an ambassador of your company. Internal communication is best for maintaining a connection between employees and HR and plays a role in winning trust.
Invest in making employees’ life easy:
If a company wants to improve employee experience, try to invest in their well-being. Here are the following categories in which you can take steps to improve your well-being:
- Invest in employees’ health
- Encourage mental health
- Invest in spiritual wellness and create new opportunities for employees
- Moreover, buy new software like check stub maker and salary management to keep things transparent.
Apart from this, it’s always a good idea to implement health programs, paid vacations, and focus on giving paid parental leaves. In addition, act on employee feedback and try to improve the loopholes. You also have an opportunity to provide career development programs because this is the only way that will lead to advancement.
Employee experience always positively impacts customers. For instance, these workers provide better customer service, and as a result, they feel more confident and enthusiastic. So, to decrease unhappy customers, improve the employee experience and service ratings as it helps with positive feedback.